FAQs

How to Order

We only accept orders placed directly via the website using a range of payment options:

Visa/Delta/Electron, Mastercard/Eurocard, American Express, Switch/Maestro, Solo and Paypal.

We guarantee that your personal information will be kept private and secure; we don’t sell or rent information to any third parties.

VAT is charged upon all products at 20%.

Delivery

Delivery is £4.99 (GBP) to the UK via Royal Mail Special Delivery. Items are dispatched within 24hrs of order unless we have to order direct from the manufacturer, in which case we will inform you.

International delivery to EU countries only is £12.

Price promise

All prices must come from a registered bona-fide British business and have their prices quoted on their website. Our price promise does not apply to one day sales.

Your Statutory Rights

Cooling-off Period for Purchases

At hairdressingsalonscissors.co.uk, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 7-day returns guarantee, if your scissors have a manufacturing fault, you can return it to us in its original condition within 7 days of the date you received the item.  This covers manufacturing faults only, not for scissors which have been dropped or damaged by you.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven-working-day cooling-off period, please call Hairdressing Salon Scissors on 01425 610398 or email sales@hairdressingsalonscissors.co.uk with the reason for the return.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50 (GBP).

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at: http://www.consumerdirect.gov.uk/

Your Security

Other than during your purchase process with us, Hairdressingsalonscissors.co.uk will never e-mail or call you to ask you to disclose or verify your credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited e-mail, which asks you any of this information, disregard the request and report the incident to us for investigation.

Hairdressingsalonscissors.co.uk uses Paypal’s secure payment system for all purchases, even when you use your credit or debit card to purchase with us.

About Us

Hairdressingsalonscissors.co.uk is a trading name of Sciss O Hans Ltd, company number 04516430, registered address:

SCISS O HANS LIMITED
5 BRACKLEY CLOSE
BOURNEMOUTH AIRPORT
CHRISTCHURCH
DORSET
BH23 6SE